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Monthly Archives: September 2009
The Eyes Have It: Confidence, Credibility, Connection by Guest Author Stephanie Scotti, modified by Pat Iyer
Recently, when conducting training for the U.S. Army Corps of Engineers’ Leadership Development Program (LDP), we helped prepare participants for their “final” – a 45-minute briefing to the Brigadier General and his senor leadership team. Upon being introduced to the … Continue reading
New NJ Bill Mandates Reporting of Medical Errors by Pat Iyer
On August 31, 2009, New Jersey Gov. Jon Corzine signed into law an act requiring hospitals to publicly report 14 serious medical errors. One of the first laws of its kind in the United States, this legislation also bars hospitals … Continue reading
Managing the Stress of Change by Guest Author Sharyn Mosca
As a leader, you probably have discovered the number 1 stressor for leaders is “trying to do more with fewer resources and do it faster”. Perhaps your organization is downsizing, or under pretty stringent budget cuts. Perhaps that open job … Continue reading
Emergency Department Mistakes by Pat Iyer
Most of the mistakes in the emergency department (ED) that have the potential to compromise patient safety are caused by human error, according to a study published online September 18 in BMC Emergency Medicine. “[EDs] are challenging hospital settings with … Continue reading
2010 National Patient Safety Goals by Pat Iyer
The Joint Commission has released the 2010 National Patient Safety Goals. The Joint Commission sets standards for, evaluates, and accredits more than 16,000 healthcare organizations and programs in the United States. These include hospitals and home health agencies as well … Continue reading
Using technology to make patient care safe by Pat Iyer
A recent issue of Healthcare Informatics provides hope that technological advances can improve patient safety. One of the most significant barriers to care delivery is communication. Nurses, says Turisco, are often placed in the middle of the communication loop, where … Continue reading
How a medical malpractice suit can make a difference by Pat Iyer
Why do people file medical malpractice suits? One reason is to get answers about what happened to result in the injury. Another is to prevent the same thing from happening to another person. Although risk managers, practitioners, and administrators may … Continue reading
Watch Handshakes When Negotiating by Greg Williams
When you negotiate, the handshake sets the tone of the negotiation. Handshakes convey nonverbal messages, which can give valuable insight into the character of the other negotiator. Consider what occurs in the 2 to 5 seconds when you shake someone’s … Continue reading
Posted in Business skills, Communication skills, Trial lawyer skills
Tagged handshake, Negotiation skills
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Risk of Stroke Increased When Hopeless by Pat Iyer
“Life’s not worth living. It’ll never get better. What’s the use?” Statements such as these may be heard by legal nurse consultants and attorneys who work with injured people. An injury caused by a car crash, for example, can set … Continue reading
Posted in Damages, Personal injury, Trial lawyer skills
Tagged depression, hopelessness, stroke
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