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Category Archives: Communication skills
Bedside report: Impact on Communication
Miscommunication is the most common cause of medical errors and untoward events. How do we cut through and improve the multiple ways in which communication can be impaired? One way is for nurses to perform change of shift report in … Continue reading
25 Strategies for Conflict Resolution
1. Don’t focus on winning or losing; focus on achieving objectives. 2. Interrupting to make your point is pointless. 3. Be smart not right. You aren’t finding the right answer; you’re searching for the better alternative. 4. Focus on progress … Continue reading
Posted in Communication skills, Trial lawyer skills
Tagged conflict resolution, Negotiation skills
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Group behavior and Jurors
Candid Camera http://www.betterdaystv.net/play.php?vid=19442 For those of you not familiar with Candid Camera, this was a TV show that involved cameras that captured the behavior of unsuspecting people. They were set up in a situation, and then filmed. This snippet from … Continue reading
Posted in Communication skills, Writing skills
Tagged Candid Camera, group behavior, group pressure, jurors
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12 Top Negotiating Tips Part 3
• Don’t be too quick to stop a liar from lying. Observe the verbiage he uses and his body language. The more comfortable he becomes with his lies, the more lies he’ll tell. In so doing, he’ll give you greater … Continue reading
Top 12 Negotiation Tips Part 2
• You don’t have to play the hand you’re dealt when negotiating,. You can change the hand in the process of the negotiation. In order to do so, increase your knowledge of how to read and use body language. • … Continue reading
12 Top Negotiating Tips Part 1
• When you possess the power position at the negotiation table, be judicious with it. Use it wisely. Today’s power position could be tomorrow’s position of weakness. • Don’t make “take it or leave it” offers when you have a … Continue reading
Evasive answers during deposition
This is an example of an evasive set of answers during a deposition of a physician. Just answer the question, Doctor. A: I told you I wasn’t perfect. I attempted to comply with Medicare regs. I was not perfect in … Continue reading
Nursing documentation: if you didn’t chart it you didn’t do it
“If you didn’t chart it you didn’t do it.” In the medical legal world, this expression engenders more fear in nurses than almost any other phrase as it is used to reiterate the importance of documentation. The phrase is also … Continue reading
Your million dollar brand by Guest Author Jena Rodriquez
Many times I get the question “What really is branding?” plus, the person asking says, “I am a little embarrassed to ask; it may be a stupid question”. BUT here is the honest truth! LOTS AND LOTS of people do … Continue reading
Breaking Down the Nursing Home Chart
If you have never worked in the long term care environment a glance into the medical chart might be intimidating. Flipping through the records in a nursing home chart will reveal many documents specific to this nursing specialty. Some nurses … Continue reading
