Med League Support Services, inc. books

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Webstore FAQ (Frequently Asked Questions)

How will my order be shipped?

What are your standard (US Mail) shipping and handling charges?

What are your charges for next day and 3rd day shipments?

Do you ship internationally?

Do you collect sales tax?

What is your privacy policy?

What is your security policy?

What are alternate ways to order products?

What is your quality guarantee?

Does Med League offer quantity discounts?

Do you offer books for instructor examination/review?

What is your returns policy?

How will my order be shipped?

We offer several options for shipping: US Mail (see below), FedEx overnight ($45, including handling), FedEx 3rd day ($35 including handling), and FedEx Saturday delivery (call our office for a quote). Please allow 5-10 days for US Mail. Your complete street address (no PO boxes) is needed for all shipments.

We make every effort to honor the shipping method selected and cannot be responsible for emergencies—including inclement weather—that close our office or interfere with our carrier's delivery schedule. We cannot adjust shipping bills because of delays due to emergencies.

What are your standard (US Mail) shipping and handling charges?

From                to                     Add

1.00                 $25.00             $14.00

25.01               50.00               $14.50

50.01               75.00               $15.00

75.01               100.00             $16.00

$100.01           125.00             $17.00

$125.01           150.00             $18.00

$150.01           200.00             $19.00

$200.01           $250.00           $20.00

$250.01           $300 and up     $21.00

What are your charges for next day and 3rd day shipments?

FedEx overnight is $45, including handling. Orders requiring next day delivery should be placed by 1:00 PM Eastern Standard Time to ship the same day. FedEx 3rd day is $35 including handling. For FedEx Saturday delivery, please call our office for a quote.

Do you ship internationally?

No, not at this time.

Do you collect sales tax?

New Jersey purchasers will be charged 7% sales tax.

What is your privacy policy?

We do not share personal or financial information gathered on this site with third parties. Our site uses a shopping cart system for customers to purchase products. We also collect contact information, such as name, address, telephone numbers, and e-mail addresses and financial information such as credit card numbers for use in processing and fulfilling orders. We may use the information to contact you when necessary. Financial information collected on the site is used only to bill you for products.

What is your security policy?

We use SecureNet and Authorize.Net to secure all credit card transactions.

What are alternate ways to order products?

If you would prefer to place your credit card order by phone, you can call us at 908-788-8227 from 8:30 AM to 5:00 PM EST. You may also leave us a voice mail message after hours with the name of the product you want to order, your name, address, phone number and credit card information. We accept Visa, Mastercard, American Express, and Discover card.

If you would prefer to place your order by mail, either with a credit card or by check, you can print out a copy of your shopping cart and completed order form and send it to

Med League Support Services, Inc.
Webstore
260 Route 202-31
Suite 200
Flemington, NJ 08822

If paying by check please make it payable to Med League Support Services, Inc. Books cannot be shipped COD.

What is your quality guarantee?

If you are not fully satisfied, you may return your purchase for a refund (excluding shipping and handling charges) within 15 days of shipment. Products must be unmarked and in resalable condition for credit. Two kinds of products may not be returned: books signed by Patricia Iyer and software products (CDs, DVDs). Products damaged in shipping will be replaced free of charge if notification is received within 15 days of product receipt.  

Who can I call if I have a question about a product, or the status of an order that I’ve already placed?

Questions about products can be directed to Med League at 908-788-8227.

Does Med League offer quantity discounts?

Quantity discounts for DVDs/Videotapes apply to purchases of 5 or more of the same title shipped to the same location.

1-4 copies                   List price

5-15 copies                 10% off

16-25 copies               20% off

26 or more copies       25% off

Quantity discounts for publications apply to purchases of 16 or more of the same title shipped to the same location.

1-15 copies                 List price

16-50 copies               10% off

51-100 copes              15% off

101-500 copies           20% off

501 or more copies     25% off

Do you offer books for instructor examination/review?

Faculty members may purchase and review a book for 30 days from the date of purchase. Simply indicate on an order form, school purchase order, or letterhead the books you wish to examine (maximum of three), enclose your check or credit card information and we will be happy to send them to you. When your bookstore or textbook purchasing department orders 15 or more copies from MedLeague.com, the exam copy is yours to keep at no charge and we will credit your card or send a refund check. Should you decide not to adopt and do not wish to keep your copy, please return the book to us as soon as possible within the 30 day period, and we will credit your card or send a refund check.

Please provide us with the following information:

  • Your name
  • Name of college/university/school/school district
  • Street address, city, state and zip code
  • Daytime phone number
  • Fax number
  • Email
  • Book title and author
  • Course title and description
  • Course size
  • The name of your college bookstore or textbook purchasing department

What is your returns policy?

Med League will accept returns of unused merchandise within 15 days of receipt of order. All returns must include the original sales receipt, a brief letter explaining the reason for return, and the original merchandise. Refunds will NOT include shipping and handling charges. Med League reserves the right to refuse the return of any item. There are no returns on any books that Patricia Iyer signed and personalized for the purchaser. Prices are subject to change.