Communication skills

Communication skills

SBAR Made Easy

SBAR Made Easy You may see entries in a medical record or forms designed around the abbreviation SBAR. SBAR was developed by Kaiser Permanente ...

5 Patient Rights: Part 2

These are basic patient rights which may lead to lawsuits if they are violated. 1. Communication The hospital staff are obligated to inform a ...

On Making Mistakes

I recently heard these two sentences:  From mistakes comes experience. From experience comes wisdom. This is a startling concept for perfectionists. We spend much ...

What is a Defining Moment?

Defining moments are created during the delivery of the anecdotes, explanations or stories that make the potent points about your client or your position. ...

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